Privacy Policy

Last updated: November 26, 2024

Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, and company information. For property managers, we also collect business details and payment information.

Community Data

We store information about your communities, including property details, resident information, announcements, documents, and maintenance requests that you choose to upload to the platform.

Usage Information

We automatically collect information about how you use Community Hive, including login times, features accessed, and interactions with the platform.

How We Use Your Information

•To provide and maintain the Community Hive platform
•To process payments and manage subscriptions
•To send important updates about your account and communities
•To improve our services and develop new features
•To provide customer support and respond to inquiries
•To ensure security and prevent fraud

Data Security

We take data security seriously and implement industry-standard measures to protect your information:

•All data is encrypted in transit using TLS/SSL
•Sensitive data is encrypted at rest
•Regular security audits and penetration testing
•Role-based access controls to limit data access
•Regular backups to prevent data loss

Your Rights

You have the following rights regarding your personal information:

•Access: Request a copy of your personal data
•Correction: Update or correct inaccurate information
•Deletion: Request deletion of your account and data
•Export: Download your data in a portable format
•Opt-out: Unsubscribe from marketing communications

Data Sharing

We do not sell your personal information. We may share data with:

•Service Providers: Third-party services that help us operate (e.g., payment processors, email services)
•Legal Requirements: When required by law or to protect our rights
•Business Transfers: In the event of a merger or acquisition

Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

If you have questions about this Privacy Policy or want to exercise your rights, please contact us at:

privacy@communityhive.com